Privacy Policy
Introduction
EIGEN ("Company," "we," "our," or "us") is committed to protecting the privacy and personal data of our users in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We collect certain information through our website, located at eigenmy.com (our "Website", "site", "sites" or "platform"). This Privacy Policy outlines how we collect, use, store, and protect your data when you subscribe to and use our online services.
Types of Information Collected:
- User Information: Name (e.g., personal name, organization name), email address, telephone number, address (e.g., personal name, organization name), and payment details (e.g., credit card information).
- Service-Related Data: Transaction details from third-party applications, browser data, user-generated content, and uploaded files.
- Third-Party Client Information: Information you upload about your clients or customers for invoicing or other purposes.
- Additional Data: Responses to surveys and communications with our support team.
- Cookies: We use cookies to personalize your experience, remember your preferences, and gather statistical data about site usage.
By subscribing to our services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your data as described herein.
How We Use Your Information
We use your Personally Identifiable Information to:
- Create and manage your account.
- Communicate with you about our services and products.
- Provide billing and transactional support.
- Enforce our Website terms of service.
- Improve and personalize our offerings.
- We may also use anonymized or aggregated data for analytics, diagnostics, and service improvements.
Protecting Your Information
We maintain security measures to protect your information securely. However, we cannot guarantee complete security due to the inherent risks of digital storage and transmission data in the internet. We treat third-party client and customer information as confidential and do not disclose it unless required by law or subpoena. This information is used solely for the purposes of facilitating invoicing and collections.
Sharing Information
We do not rent or sell your Personal Information. However, we may share it with:
- Trusted partners to provide services (bound by strict confidentiality agreements).
- New owners or partners in cases of mergers, acquisitions, or business transactions.
- Authorities, if required by law or to protect our rights and security.
Data Breaches and Notifications
In the event of a data breach, we will notify affected individuals promptly, following applicable laws and procedures. However, we shall not be liable for breaches caused by external events beyond our control.
Your Choices
You can update or correct your account information at any time by logging into your account. Declining to provide correct information may limit the services we can offer.
Minors' Information
We do not knowingly collect information from individuals under 18 years of age. If we discover data from a minor without parental consent, it will be promptly deleted.
Links to Third-Party Websites
Our website may link to other sites. We are not responsible for the privacy practices or content of these sites. Please review their policies before interacting with them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective upon posting.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us here.