Terms & Conditions

1. INTRODUCTION

Welcome to EIGEN (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our services (“Services”, "website" or "platform"). By using our Services, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.

2. ELIGIBILITY

To use our Services, you must:

i. Be at least 18 years old or have legal parental/guardian consent.

ii. Provide accurate and up-to-date information.

iii. Use our Services in compliance with Malaysian laws and ethical business practices.

iv. We reserve the right to refuse Service, suspend, or terminate accounts at our discretion.

3. SERVICES OR PRODUCTS

Certain Services or products may be available online through our website. These Services or products may have limited functionalities and can only be returned or exchanged in accordance with our Refund Policy.

We strive to present the colors and images of our Services as accurately as possible. However, we cannot guarantee that the colors displayed on your screen is precisely match the actual Services or products due to variations in monitor settings.

We reserve the right, though we are not obligated, to restrict the sale of our Services or products to specific individuals, geographic regions, or jurisdictions. This right may be exercised on a case basis. Additionally, we may impose limits on the quantity of any Services or product offered. All product descriptions and pricing are subject to change at any time without prior notice, at our sole discretion. We also reserve the right to discontinue any Services or products at any time. Any offers for Services or products on our website are void where prohibited by law.

We do not guarantee that the quality of any Services, products, information, or other material purchased or obtained will meet your expectations, nor do we warrant that any errors in the Service will be corrected.

4. ACCOUNT REGISTRATION & SECURITY

i. You are responsible for maintaining your account security and confidentiality.

ii. Unauthorized use of accounts must be reported immediately.

iii. We are not liable for losses caused by unauthorized access.

5. SUBSCRIPTIONS, PAYMENTS & REFUNDS

Our Services operate on subscription-based pricing. Payments are processed securely via third-party payment gateways. All subscription fees
are non-refundable.

6. CONTENT USAGE & RESTRICTIONS

By using our Services, you agree NOT to:

i. Post or promote illegal, misleading, defamatory, or offensive contents.

ii. Use our AI tools to create fraudulent or unethical advertisements.

iii. Engage in spam, unauthorized scraping, hacking, or data exploitation.

iv. Misuse our Services for harmful or deceptive business practices.

v. Violation of these terms may result in account suspension or legal action.

7. DATA PRIVACY & PROTECTION

Data collected is used to process online or offline (whichever applicable) transactions, send periodic emails, email communication and for our Service improvement. We share customer data with trusted third parties that granted us the license to use, operating our website, our business partners, servicing or supporting our customers and visitors. Users are responsible for ensuring compliance with PDPA when using website, platform or Services.

8. SERVICE LIMITATIONS & DISCLAIMERS

Our AI models provide data-driven recommendations but do not guarantee specific financial or business results. We do not guarantee a certain level of engagement, ad conversions, or sales. We are not responsible for external factors affecting ad performance, such as platform policies or market conditions. Our Services may experience occasional downtimes due to maintenance or third-party Service provider issues.

9. INTELLECTUAL PROPERTY RIGHTS

All content, software, AI models or AI images, and automation tools developed by us remain our intellectual property. Users receive a limited, non-exclusive, non-transferable license to use our Services. Unauthorized reproduction, modification, or resale of our proprietary tools is strictly prohibited.

10. CANCELLATION & TERMINATION

Users may cancel their subscription at any time via their account settings. Upon cancellation, access into our platform or any third parties connected Services will be revoked immediately. We reserve the right to suspend or terminate your accounts without notice if found that you:

i. Violate these Terms.

ii. Use our Services for fraudulent, abusive, discriminate, or illegal activities.

iii. Engage in activities that harm the integrity of our platform.

iv. Transmit viruses or any other type of malicious code that will affect the functionality or operation of our Services, platform or any related website or the Internet.

v. Track, collect, crawl, scrape, spam or phish other personal information or business information that are not belong or not related or no business relation to you or your business.

No refunds will be issued for accounts terminated due to violations.

11. FORCE MAJEURE

We are not liable for Service disruptions caused by unforeseen circumstances such as:

i. Natural disasters, cyber-attacks, or pandemics.

ii. Government regulations or restrictions.

iii. Failures in third-party Services (e.g., social media platforms, ad networks).

12. DISPUTE RESOLUTION

We prioritize amicable dispute resolution through direct negotiations. If unresolved, disputes will be handled in accordance with Malaysian law under the jurisdiction of Malaysian courts.

13. CHANGES TO TERMS

We may update these Terms from time to time. Users will be notified of significant changes via email or platform notifications. Continued use of our Services constitutes acceptance of the revised Terms.

14. INACCURACIES, OMISSIONS AND ERRORS

From time to time, our website or Services may contain typographical inaccuracies, omissions or errors related to product descriptions, pricing, promotions, offers, transit times, or availability. We reserve the right to correct such inaccuracies, omissions or errors and to modify or update information or cancel orders if any details within the Service or on any related website are found to be incorrect—without prior notice, including after an order has been placed.

We are not obligated to update, amend, or clarify any information within the Service or on any related website, including but not limited to pricing details, except as required by law. Additionally, any specific update or refresh date displayed within the Service or on any related website should not be interpreted as an indication that all information has been modified or updated.

15. THIS AGREEMENT

Our failure to exercise or enforce any right or provision in these Terms and Conditions does not constitute a waiver of that right or provision. These Terms and Conditions, along with any policies or operational guidelines posted on this website or related to the Service, represent the complete agreement between you and us. They govern your use of the Service and override any prior or concurrent agreements, communications, or proposals—whether spoken or written—including any previous versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms and Conditions shall not be interpreted against the party responsible for drafting them.

16. CONTACT INFORMATION

For inquiries or support, contact us here.

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.